The first thing you have to do is make a daily schedule of the things you MUST get done. Don’t overbook yourself because you have to allow time for support requests and emergencies that pop up. Make sure that you prioritize things from most important to least important and do the most important first, regardless of how much time it will or won’t take or how easy or hard it is. It doesn’t matter. If it has to get done, get it done.
The next thing you have to do is list your emergencies or support requests as they come in. I tell all my customers that they will be responded to within 24 hours. This way, they know that they won’t hear from me right away but they will hear from me. Yes, you are obligated to serve them, but you also have to prioritize. They will understand this if you are up front with them about it at the start.
As you finish items, cross them off. If by the end of the day you find that you have support requests left over that have to be answered tomorrow, then THEY go on your to-do list at the top as the first things you have to take care of. So as you can see, your list will change from day to day. Always make your to-do list the night before so you know exactly what you’ll be doing the next day.
Is this fool proof? Not at all. Today, I had to start writing sales copy for one customer, had to reply to 59 emails from other customers, had to do my normal day’s marketing and had to consult with my partner in business. On top of all this, I’ve had to deal with Internet connection problems for three days now.
But if you stay calm, keep it all in perspective and cross things off as you do them, you WILL get through it.
I am speaking from experience.



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